Privacy Policy

Information We Collect

Depending on how you interact with EXOLEAF, we may collect information that you provide directly to us as well as certain technical information generated when you use our website.

Information you provide

• Name and contact details.
• Billing and shipping information.
• Order and purchase details.
• Information provided when contacting customer support.
• Account information if you choose to create an account.

Technical information

When you browse our website, certain technical information such as browser type, device information, pages visited and basic website usage information may be collected.

How We Use Your Information

Information may be used to operate our website, provide our services and communicate with customers.

• Process and fulfil orders.
• Arrange delivery and communicate order updates.
• Respond to customer questions and support requests.
• Maintain and improve our website.
• Understand website usage and improve the experience.
• Help prevent misuse or unauthorized activity.
• Meet applicable legal or regulatory requirements.

Orders & Payments

When you place an order with EXOLEAF, information required to process and deliver the order may be collected. This can include your name, contact information, billing details, shipping information and order details.

Payments may be processed through third-party payment service providers. Information handled during payment processing may therefore be subject to the privacy policy and terms of the relevant payment provider.

Cookies & Similar Technologies

EXOLEAF's website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve your browsing experience.

You can manage or restrict cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Third-Party Services

We may work with third-party service providers that support areas such as payment processing, website hosting, analytics, communication, delivery and other website operations.

Such providers may process information according to their own privacy policies and applicable terms.

Data Security

We take reasonable steps to protect information handled through our website and business operations.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We also encourage you to protect your account credentials and devices used to access our website.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, comply with applicable obligations and operate our business.

Your Choices & Rights

Depending on applicable law, you may have rights relating to your personal information, including requests for access, correction or deletion of certain information.

If you have a privacy-related question or request, please contact us using the information provided in the Contact section below.

Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

When changes are made, the updated version will be published on this page together with a revised "Last updated" date.

Contact EXOLEAF

If you have any questions about this Privacy Policy or how information is handled, you can contact us directly.