Simple, clear exchange terms.
EXOLEAF follows an exchange-only policy for eligible order issues. Please review the conditions below and contact our support team within the specified time period if you receive an eligible product issue.
No Returns
We do not offer returns or cash refunds under this policy.
Exchange Only
Exchanges are available only for eligible order issues.
24-Hour Window
Eligible issues must be reported within 24 hours of delivery.
Conditions for Exchange
Exchanges are applicable only when an eligible issue has occurred with the order received.
- A defective or damaged product is received.
- An incorrect product is delivered.
- The product or package is damaged during delivery.
Exchange requests must be reported within 24 hours.
Requests submitted after 24 hours from the date of delivery will not be considered under this policy.
Unboxing Video Required
To verify an eligible exchange request, a complete, continuous and unedited unboxing video is mandatory.
Record before opening your parcel.
The video should clearly document the complete opening process and the condition of the package and product.
- Begin recording before opening the outer parcel.
- Clearly show the sealed package and shipping label.
- Record the entire opening process continuously.
- The video must not contain cuts, pauses or edits.
- Clearly show the exact issue or damage with the product.
Without a valid unboxing video, an exchange request may not be accepted.
The video is required to help verify the condition of the parcel and product at the time it was opened.
Exchange Process
If you receive an eligible issue, follow these steps to submit your exchange request.
Record Video
Record a complete, unedited unboxing video clearly showing the parcel and the issue.
Contact Support
Contact EXOLEAF support through WhatsApp or Email within 24 hours of delivery.
Share Details
Provide your Order ID together with the unboxing video for verification.
Follow Instructions
Once the request is reviewed and approved, follow the exchange instructions provided by our support team.
Important Information & Terms
No Returns | No Cash Refunds under this policy.
Exchanges are available strictly for eligible cases supported by valid proof.
Requests received after 24 hours of delivery will not be considered.
Courier or shipping charges are non-refundable.
Products submitted for exchange should remain unused and in their original condition, unless the issue itself makes this impossible.
EXOLEAF reserves the right to reject an exchange request that does not comply with the requirements of this policy.
Customer Care
For an exchange-related query, please contact the EXOLEAF customer care team within the applicable 24-hour window.
We're here to help.
WhatsApp: +91 91577 60011
Email: Exoleafcustomer@gmail.com
Address:
Plot No. 24, RS No. 235, Gondal Road,
Ravechinagar, Rajkot, Gujarat – 360022, India.
